Botco.ai: A HIPAA Compliant Intelligent Chat Platform

HIPAA, the Health Insurance Portability and Accountability Act, is the basic requirement for securing personal health information and is required when handling patient health data. Learn the steps Botco.ai has taken to become one of the few intelligent chat marketing companies that is certified HIPAA compliant.

“Botco.ai is committed to the highest standards for data security and regulatory compliance and HIPAA is in line with those initiatives, we are pleased to offer this to our healthcare customers who can rest assured that PHI data is protected.“ –   Anu Shukla, Co-Founder, and Executive Chairman

The Measures We Take

Botco.ai is an enterprise SaaS company, with an existing secure data center with multiple layers of security including two-factor authentication, firewalls, and encryption. In addition, we’ve gone through a detailed process to become HIPAA compliant and HIPAA certified to add to our existing security protocols to ensure the personal health information entrusted to Botco.ai is protected.

Compliance in the Chat Marketing Industry

Due to the pandemic, there has been increased adoption of digital and virtual health initiatives and Botco.ai is one of the few enterprise chat marketing companies that are HIPAA compliant, giving health care clients the assurance that they are protected from breaches or incorrect release of PHI when this data is on our servers. In order to comply with HIPAA, PHI data is encrypted and not cached.

Providing BAA with HIPAA Amendment

Botco.ai provides a business associates agreement (BAA) to our customers and in turn has received the BAA with HIPAA amendment from our cloud providers, a key assurance that the encryption and security guidelines have been adhered to in the cloud.

Feel at ease knowing your next chat solution was created with HIPAA compliance front of mind. Schedule a call with our team to learn how Botco.ai can transform your business.

Check out our On-Demand webinars with STCHealth and American Family Care to learn how these national healthcare franchises are using intelligent chat nurturing to elevate their customer experience.